Refund policy
Returns & Refunds
At Alpha Parent, every product is made to order.
Because of this, we do not accept returns or exchanges for:
- incorrect size selection
- buyer’s remorse
- preference changes
- accidental orders
Please review sizing carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your item arrives:
- damaged
- defective
- incorrectly printed
- wrong item received
please contact us within 7 days of delivery.
Include:
- your order number
- photos of the issue
- a brief description
If approved, we will provide a replacement or refund.
Refund Eligibility
Approved refunds will be issued back to the original payment method.
Refund processing may take 5–10 business days depending on your bank or payment provider.
Exchanges
Because products are made to order, we do not currently offer direct exchanges.
Contact
For support: